PEGASYSTEMS INC, 10-Q filed on 24 Apr 24
v3.24.1.u1
Cover - shares
3 Months Ended
Mar. 31, 2024
Apr. 17, 2024
Cover [Abstract]    
Document Type 10-Q  
Document Quarterly Report true  
Document Period End Date Mar. 31, 2024  
Document Transition Report false  
Entity File Number 1-11859  
Entity Registrant Name PEGASYSTEMS INC.  
Entity Incorporation, State or Country Code MA  
Entity Tax Identification Number 04-2787865  
Entity Address, Address Line One One Main Street  
Entity Address, City or Town Cambridge  
Entity Address, State or Province MA  
Entity Address, Postal Zip Code 02142  
City Area Code 617  
Local Phone Number 374-9600  
Title of 12(b) Security Common Stock, $.01 par value per share  
Trading Symbol PEGA  
Security Exchange Name NASDAQ  
Entity Current Reporting Status Yes  
Entity Interactive Data Current Yes  
Entity Filer Category Large Accelerated Filer  
Entity Small Business false  
Entity Emerging Growth Company false  
Entity Shell Company false  
Entity Common Stock, Shares Outstanding   85,031,165
Amendment Flag false  
Entity Central Index Key 0001013857  
Document Fiscal Year Focus 2024  
Document Fiscal Period Focus Q1  
Current Fiscal Year End Date --12-31  
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Current assets:    
Cash and cash equivalents $ 291,905 $ 229,902
Marketable securities 327,044 193,436
Total cash, cash equivalents, and marketable securities 618,949 423,338
Accounts receivable, net 191,987 300,173
Unbilled receivables, net 170,458 237,379
Other current assets 78,193 68,137
Total current assets 1,059,587 1,029,027
Long-term unbilled receivables, net 72,814 85,402
Goodwill 81,467 81,611
Other long-term assets 297,860 314,696
Total assets 1,511,728 1,510,736
Current liabilities:    
Accounts payable 6,353 11,290
Accrued expenses 80,642 39,941
Accrued compensation and related expenses 55,438 126,640
Deferred revenue 382,765 377,845
Convertible senior notes, net 499,985 0
Other current liabilities 19,096 21,343
Total current liabilities 1,044,279 577,059
Long-term convertible senior notes, net 0 499,368
Long-term operating lease liabilities 63,645 66,901
Other long-term liabilities 13,618 13,570
Total liabilities 1,121,542 1,156,898
Commitments and contingencies (Note 15)
Stockholders’ equity:    
Preferred stock, 1,000 shares authorized; none issued 0 0
Common stock, 200,000 shares authorized; 85,011 and 83,840 shares issued and outstanding at March 31, 2024 and December 31, 2023, respectively 850 838
Additional paid-in capital 432,217 379,584
(Accumulated deficit) (20,829) (8,705)
Accumulated other comprehensive (loss) (22,052) (17,879)
Total stockholders’ equity 390,186 353,838
Total liabilities and stockholders’ equity $ 1,511,728 $ 1,510,736
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UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - shares
shares in Thousands
Mar. 31, 2024
Dec. 31, 2023
Stockholders’ equity:    
Preferred stock, shares authorized (in shares) 1,000 1,000
Preferred stock, shares issued (in shares) 0 0
Common stock, shares authorized (in shares) 200,000 200,000
Common stock, shares issued (in shares) 85,011 83,840
Common stock, shares outstanding (in shares) 85,011 83,840
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Revenue    
Total revenue $ 330,147 $ 325,472
Cost of revenue    
Total cost of revenue 94,658 97,934
Gross profit 235,489 227,538
Operating expenses    
Selling and marketing 127,695 149,797
Research and development 72,113 75,376
General and administrative 23,527 23,110
Litigation settlement, net of recoveries 32,403 0
Restructuring 163 1,461
Total operating expenses 255,901 249,744
(Loss) from operations (20,412) (22,206)
Foreign currency transaction (loss) (3,262) (2,675)
Interest income 5,281 1,485
Interest expense (1,752) (1,918)
Gain on capped call transactions 3,299 3,206
Other income, net 1,684 6,583
(Loss) before (benefit from) provision for income taxes (15,162) (15,525)
(Benefit from) provision for income taxes (3,038) 5,249
Net (loss) $ (12,124) $ (20,774)
(Loss) per share    
Basic (in dollars per share) $ (0.14) $ (0.25)
Diluted (in dollars per share) $ (0.14) $ (0.25)
Weighted-average number of common shares outstanding    
Basic (in shares) 84,266 82,604
Diluted (in shares) 84,266 82,604
Subscription services    
Revenue    
Total revenue $ 211,903 $ 187,509
Cost of revenue    
Total cost of revenue 35,824 36,864
Subscription license    
Revenue    
Total revenue 63,338 84,527
Cost of revenue    
Total cost of revenue 643 719
Consulting    
Revenue    
Total revenue 54,047 53,033
Cost of revenue    
Total cost of revenue 58,182 60,348
Perpetual license    
Revenue    
Total revenue 859 403
Cost of revenue    
Total cost of revenue $ 9 $ 3
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Statement of Comprehensive Income [Abstract]    
Net (loss) $ (12,124) $ (20,774)
Other comprehensive (loss) income, net of tax    
Unrealized (loss) on available-for-sale securities (746) (46)
Foreign currency translation adjustments (3,427) 1,589
Total other comprehensive (loss) income, net of tax (4,173) 1,543
Comprehensive (loss) $ (16,297) $ (19,231)
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($)
shares in Thousands, $ in Thousands
Total
Common Stock
Additional paid-in capital
Retained earnings (accumulated deficit)
Accumulated other comprehensive (loss)
Balance, beginning of period (in shares) at Dec. 31, 2022   82,436      
Balance, beginning of period at Dec. 31, 2022 $ 130,843 $ 824 $ 229,602 $ (76,513) $ (23,070)
Increase (Decrease) in Stockholders' Equity [Roll Forward]          
Issuance of common stock for stock compensation plans (in shares)   452      
Issuance of common stock for stock compensation plans 672 $ 4 668    
Issuance of common stock under the employee stock purchase plan (in shares)   52      
Issuance of common stock under the employee stock purchase plan 2,143 $ 1 2,142    
Stock-based compensation 42,557   42,557    
Cash dividends declared (2,488)   (2,488)    
Other comprehensive income (loss) 1,543       1,543
Net (loss) (20,774)     (20,774)  
Balance, end of period (in shares) at Mar. 31, 2023   82,940      
Balance, end of period at Mar. 31, 2023 $ 154,496 $ 829 272,481 (97,287) (21,527)
Balance, beginning of period (in shares) at Dec. 31, 2023 83,840 83,840      
Balance, beginning of period at Dec. 31, 2023 $ 353,838 $ 838 379,584 (8,705) (17,879)
Increase (Decrease) in Stockholders' Equity [Roll Forward]          
Issuance of common stock for stock compensation plans (in shares)   1,139      
Issuance of common stock for stock compensation plans 18,656 $ 12 18,644    
Issuance of common stock under the employee stock purchase plan (in shares)   32      
Issuance of common stock under the employee stock purchase plan 1,758   1,758    
Stock-based compensation 34,781   34,781    
Cash dividends declared (2,550)   (2,550)    
Other comprehensive income (loss) (4,173)       (4,173)
Net (loss) $ (12,124)     (12,124)  
Balance, end of period (in shares) at Mar. 31, 2024 85,011 85,011      
Balance, end of period at Mar. 31, 2024 $ 390,186 $ 850 $ 432,217 $ (20,829) $ (22,052)
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (Parenthetical) - $ / shares
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Statement of Stockholders' Equity [Abstract]    
Cash dividend declared (in dollars per share) $ 0.03 $ 0.03
v3.24.1.u1
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Operating activities    
Net (loss) $ (12,124) $ (20,774)
Adjustments to reconcile net (loss) to cash provided by operating activities    
Stock-based compensation 34,781 42,557
Amortization of deferred commissions 17,282 14,277
Amortization of intangible assets and depreciation 4,254 4,724
Lease expense 3,472 4,594
Foreign currency transaction (loss) 3,262 2,675
(Gain) on capped call transactions (3,299) (3,206)
Deferred income taxes (646) (126)
(Gain) on investments (1,628) (3,802)
(Gain) on repurchases of convertible senior notes 0 (2,781)
Other non-cash (1,886) 854
Change in operating assets and liabilities, net 136,678 29,115
Cash provided by operating activities 180,146 68,107
Investing activities    
Purchases of investments (161,438) (39,401)
Proceeds from maturities and called investments 29,643 36,475
Investment in property and equipment (604) (11,487)
Cash (used in) investing activities (132,399) (14,413)
Financing activities    
Repurchases of convertible senior notes 0 (29,901)
Dividend payments to stockholders (2,515) (2,474)
Proceeds from employee stock plans 22,419 3,922
Common stock repurchases for tax withholdings for net settlement of equity awards 2,005 1,107
Other 0 188
Cash provided by (used in) financing activities 17,899 (29,372)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash (2,803) 782
Net increase in cash, cash equivalents, and restricted cash 62,843 25,104
Cash, cash equivalents, and restricted cash, beginning of period 232,827 145,054
Cash, cash equivalents, and restricted cash, end of period 295,670 170,158
Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents [Abstract]    
Cash and cash equivalents 291,905 168,318
Restricted cash included in other current assets 775 0
Restricted cash included in other long-term assets 2,990 1,840
Total cash, cash equivalents, and restricted cash $ 295,670 $ 170,158
v3.24.1.u1
BASIS OF PRESENTATION
3 Months Ended
Mar. 31, 2024
Accounting Policies [Abstract]  
BASIS OF PRESENTATION
NOTE 1. BASIS OF PRESENTATION
Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all the information required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2023.
In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented.
All intercompany transactions and balances were eliminated in consolidation. The operating results for the interim periods presented do not necessarily indicate the expected results for 2024.
v3.24.1.u1
MARKETABLE SECURITIES
3 Months Ended
Mar. 31, 2024
Investments, Debt and Equity Securities [Abstract]  
MARKETABLE SECURITIES
NOTE 2. MARKETABLE SECURITIES
March 31, 2024December 31, 2023
(in thousands)Amortized CostUnrealized GainsUnrealized LossesFair ValueAmortized CostUnrealized GainsUnrealized LossesFair Value
Government debt$15,857 $10 $(15)$15,852 $11,471 $33 $(1)$11,503 
Corporate debt311,733 17 (558)311,192 181,960 200 (227)181,933 
$327,590 $27 $(573)$327,044 $193,431 $233 $(228)$193,436 
As of March 31, 2024, marketable securities’ maturities ranged from April 2024 to January 2026, with a weighted-average remaining maturity of 0.5 years.
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE
3 Months Ended
Mar. 31, 2024
Receivables [Abstract]  
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE
NOTE 3. RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE
Receivables
(in thousands)
March 31, 2024December 31, 2023
Accounts receivable, net$191,987 $300,173 
Unbilled receivables, net170,458 237,379 
Long-term unbilled receivables, net
72,814 85,402 
$435,259 $622,954 
Unbilled receivables
Unbilled receivables are client-committed amounts for which revenue recognition precedes billing. Billing is solely subject to the passage of time.
Unbilled receivables by expected collection date:
(Dollars in thousands)
March 31, 2024
1 year or less$170,458 70 %
1-2 years54,111 22 %
2-5 years18,703 %
$243,272 100 %
Unbilled receivables by contract effective date:
(Dollars in thousands)
March 31, 2024
2024$19,018 %
2023144,525 59 %
202238,025 16 %
202135,988 15 %
2020 and prior5,716 %
$243,272 100 %
Major clients
Clients that represented 10% or more of the Company’s total accounts receivable and unbilled receivables:
March 31, 2024December 31, 2023
Client A
Accounts receivable10 %*
Unbilled receivables12 %*
Total receivables11 %*
* Client accounted for less than 10% of receivables.
Contract assets
Contract assets are client-committed amounts for which revenue recognized exceeds the amount billed to the client, and billing is subject to conditions other than the passage of time, such as the completion of a related performance obligation.
(in thousands)
March 31, 2024December 31, 2023
Contract assets (1)
$10,853 $16,238 
Long-term contract assets (2)
20,909 20,635 
$31,762 $36,873 
(1) Included in other current assets.
(2) Included in other long-term assets.
Deferred revenue
Deferred revenue consists of billings and payments received in advance of revenue recognition.
(in thousands)
March 31, 2024December 31, 2023
Deferred revenue$382,765 $377,845 
Long-term deferred revenue (1)
1,784 2,478 
$384,549 $380,323 
(1) Included in other long-term liabilities.
The increase in deferred revenue in the three months ended March 31, 2024, was primarily due to new billings in advance of revenue recognized. In the three months ended March 31, 2024, $168.3 million in revenue was recognized from deferred revenue as of December 31, 2023.
v3.24.1.u1
DEFERRED COMMISSIONS
3 Months Ended
Mar. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]  
DEFERRED COMMISSIONS
NOTE 4. DEFERRED COMMISSIONS
(in thousands)
March 31, 2024December 31, 2023
Deferred commissions (1)
$102,855 $114,119 
(1) Included in other long-term assets.
Three Months Ended
March 31,
(in thousands)20242023
Amortization of deferred commissions (1)
$17,282 $14,277 
(1) Included in selling and marketing.
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES
3 Months Ended
Mar. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
GOODWILL AND OTHER INTANGIBLES
NOTE 5. GOODWILL AND OTHER INTANGIBLES
Goodwill
Three Months Ended
March 31,
(in thousands)
20242023
January 1,$81,611 $81,399 
Currency translation adjustments(144)35 
March 31,$81,467 $81,434 
Intangibles
Intangible assets are recorded at cost and amortized using the straight-line method over their estimated useful lives.
March 31, 2024
(in thousands)Useful LivesCostAccumulated Amortization
Net Book Value (1)
Client-related
4-10 years
$63,111 $(60,371)$2,740 
Technology
2-10 years
68,105 (64,820)3,285 
Other
1-5 years
5,361 (5,361)— 
$136,577 $(130,552)$6,025 
(1) Included in other long-term assets.
December 31, 2023
(in thousands)Useful LivesCostAccumulated Amortization
Net Book Value (1)
Client-related
4-10 years
$63,117 $(60,035)$3,082 
Technology
2-10 years
68,138 (64,218)3,920 
Other
1-5 years
5,361 (5,361)— 
$136,616 $(129,614)$7,002 
(1) Included in other long-term assets.
Future estimated amortization of intangible assets:
(in thousands)
March 31, 2024
Remainder of 2024$2,208 
20252,616 
2026874 
2027327 
$6,025 
Amortization of intangible assets:
Three Months Ended
March 31,
(in thousands)20242023
Cost of revenue
$621 $706 
Selling and marketing
343 343 
$964 $1,049 
v3.24.1.u1
OTHER ASSETS AND LIABILITIES
3 Months Ended
Mar. 31, 2024
Other Assets and Liabilities [Abstract]  
OTHER ASSETS AND LIABILITIES
NOTE 6. OTHER ASSETS AND LIABILITIES
Other current assets
(in thousands)March 31, 2024December 31, 2023
Income tax receivables$9,058 $4,804 
Contract assets10,853 16,238 
Insurance receivable8,305 1,954 
Capped call transactions4,192 — 
Restricted cash775 — 
Other45,010 45,141 
$78,193 $68,137 
Other long-term assets
(in thousands)March 31, 2024December 31, 2023
Deferred commissions$102,855 $114,119 
Right of use assets61,512 64,198 
Property and equipment44,856 47,279 
Venture investments20,946 19,450 
Contract assets20,909 20,635 
Intangible assets6,025 7,002 
Capped call transactions— 893 
Deferred income taxes3,666 3,678 
Restricted cash2,990 2,925 
Other34,101 34,517 
$297,860 $314,696 
Accrued expenses
(in thousands)March 31, 2024December 31, 2023
Litigation settlements$35,000 $— 
Cloud hosting12,736 1,358 
Outside professional services13,352 10,419 
Marketing and sales program3,888 2,557 
Income and other taxes6,676 15,428 
Employee related4,466 4,486 
Other4,524 5,693 
$80,642 $39,941 
Other current liabilities
(in thousands)March 31, 2024December 31, 2023
Operating lease liabilities$14,184 $15,000 
Dividends payable2,550 2,515 
Other2,362 3,828 
$19,096 $21,343 
Other long-term liabilities
(in thousands)March 31, 2024December 31, 2023
Deferred revenue$1,784 $2,478 
Income taxes payable2,175 859 
Other9,659 10,233 
$13,618 $13,570 
v3.24.1.u1
LEASES
3 Months Ended
Mar. 31, 2024
Leases [Abstract]  
LEASES
NOTE 7. LEASES
Expense
Three Months Ended
March 31,
(in thousands)20242023
Fixed lease costs$4,262 $5,766 
Short-term lease costs543 781 
Variable lease costs1,609 1,975 
$6,414 $8,522 
Right of use assets and lease liabilities
(in thousands)March 31, 2024December 31, 2023
Right of use assets (1)
$61,512 $64,198 
Operating lease liabilities (2)
$14,184 $15,000 
Long-term operating lease liabilities$63,645 $66,901 

(1) Included in other long-term assets.
(2) Included in other current liabilities.
Weighted-average remaining lease term and discount rate for the Company’s leases were:
March 31, 2024December 31, 2023
Weighted-average remaining lease term6.7 years6.8 years
Weighted-average discount rate (1)
4.0 %4.0 %
(1) The rates implicit in most of the Company’s leases are not readily determinable. Therefore, the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur to borrow an amount equal to the lease payments on a collateralized basis over the lease term in a similar economic environment.
Maturities of lease liabilities:
(in thousands)March 31, 2024
Remainder of 2024$12,700 
202516,024 
202611,246 
202710,066 
20289,334 
20298,500 
Thereafter21,647 
Total lease payments89,517 
Less: imputed interest (1)
(11,688)
$77,829 
(1) Lease liabilities are measured at the present value of the remaining lease payments using a discount rate determined at lease commencement unless the discount rate is updated due to a lease reassessment event.
Cash flow information
Three Months Ended
March 31,
(in thousands)20242023
Cash paid for operating leases, net of tenant improvement allowances$5,069 $5,038 
Right of use assets recognized for new leases and amendments (non-cash)$1,095 $721 
v3.24.1.u1
DEBT
3 Months Ended
Mar. 31, 2024
Debt Disclosure [Abstract]  
DEBT
NOTE 8. DEBT
Convertible senior notes and capped calls
Convertible senior notes
In February 2020, the Company issued Convertible Senior Notes (the "Notes") with an aggregate principal of $600 million, due March 1, 2025, in a private placement. No principal payments are due before maturity. The Notes accrue interest at an annual rate of 0.75%, payable semi-annually in arrears on March 1 and September 1, beginning September 1, 2020.
In the three months ended March 31, 2023, the Company recorded a gain of $2.8 million in other income, net from the repurchase of Notes representing $33 million in aggregate principal amount.
Conversion rights
The conversion rate is 7.4045 shares of common stock per $1,000 principal amount of the Notes, representing an initial conversion price of $135.05 per share of common stock. The conversion rate will be adjusted upon certain events, including spin-offs, tender offers, exchange offers, and certain stockholder distributions. The Company will settle conversions by paying or delivering cash, shares of its common stock, or a combination of cash and shares of its common stock, at the Company’s election, based on the applicable conversion rate.
Beginning on September 1, 2024, noteholders may convert their Notes at any time at their election.
Before September 1, 2024, noteholders may convert their Notes in the following circumstances:
During any calendar quarter beginning after June 30, 2020 (and only during such calendar quarter), if the last reported sale price per share of the Company’s common stock exceeds 130% of the conversion price for each of at least 20 trading days (whether or not consecutive) during the 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter.
During the five consecutive business days immediately after any five consecutive trading day period (the “Measurement Period”), if the trading price per $1,000 principal amount of Notes for each trading day of the Measurement Period was less than 98% of the product of the last reported sale price per share of common stock on such trading day and the conversion rate on such trading day.
Upon certain corporate events or distributions or if the Company calls any Notes for redemption, noteholders may convert before the close of business on the business day immediately before the related redemption date (or, if the Company fails to pay the redemption price in full on the redemption date until the Company pays the redemption price).
As of March 31, 2024, the Notes were not eligible for conversion.
Repurchase rights
On or after March 1, 2023 and on or before the 40th scheduled trading day immediately before the maturity date, the Company may redeem for cash all or part of the Notes at a repurchase price equal to 100% of the principal amount, plus accrued and unpaid interest, if the last reported sale price of the Company’s common stock exceeded 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides a redemption notice.
If certain corporate events that constitute a “Fundamental Change” occur, each noteholder will have the right to require the Company to repurchase for cash all of such noteholder’s Notes, or any portion of the principal thereof that is equal to $1,000 or a multiple of $1,000, at a repurchase price equal to 100% of the principal amount thereof, plus accrued and unpaid interest. A Fundamental Change relates to mergers, changes in control of the Company, liquidation/dissolution of the Company, or the delisting of the Company’s common stock.
Carrying value of the Notes:
(in thousands)March 31, 2024December 31, 2023
Principal$502,270 $502,270 
Unamortized issuance costs(2,285)(2,902)
Convertible senior notes, net$499,985 $499,368 

Interest expense related to the Notes:
Three Months Ended
March 31,
(in thousands)20242023
Contractual interest expense (0.75% coupon)
$942 $1,125 
Amortization of issuance costs
617 728 
$1,559 $1,853 
The average interest rate on the Notes in the three months ended March 31, 2024 and 2023 was 1.2%.
Future payments:
March 31, 2024
(in thousands)PrincipalInterestTotal
Remainder of 2024$— $1,883 $1,883 
2025502,270 1,884 504,154 
$502,270 $3,767 $506,037 
Capped call transactions
In February 2020, the Company entered into privately negotiated capped call transactions (the “Capped Call Transactions”) with certain financial institutions. The Capped Call Transactions initially covered approximately 4.4 million shares (representing the number of shares for which the Notes were initially convertible) of the Company’s common stock. In 2023, Capped Call Transactions covering approximately 0.7 million shares were settled for proceeds of $0.3 million. As of March 31, 2024, Capped Call Transactions covering approximately 3.7 million shares were outstanding.
The Capped Call Transactions are expected to reduce common stock dilution and/or offset any potential cash payments the Company must make, other than for principal and interest, upon conversion of the Notes, with such reduction and/or offset subject to a cap of $196.44. The cap price of the Capped Call Transactions is subject to adjustment upon specified extraordinary events affecting the Company, including mergers and tender offers.
The Capped Call Transactions are accounted for as derivative instruments and do not qualify for the Company’s own equity scope exception in ASC 815 since, in some cases of early settlement, the settlement value calculated following the governing documents may not represent a fair value measurement. The Capped Call Transactions are remeasured to fair value each reporting period, resulting in a non-operating gain or loss.
Change in capped call transactions:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$893 $2,582 
Settlements— (188)
Fair value adjustment3,299 3,206 
March 31,$4,192 $5,600 
Credit facility
In November 2019, and as since amended, the Company entered into a five-year $100 million senior secured revolving credit agreement (the “Credit Facility”) with PNC Bank, National Association. The Company may use borrowings for general corporate purposes and to finance working capital needs. Subject to specific conditions and the agreement of the financial institutions lending the additional amount, the aggregate commitment may be increased to $200 million. The commitments expire on November 4, 2024, and any outstanding loans will be payable on such date. On April 23, 2024, the Credit Facility was amended to extend the expiration date to February 4, 2025.The Credit Facility, as amended, contains customary covenants, including, but not limited to, those relating to additional indebtedness, liens, asset divestitures, and affiliate transactions. Beginning with the fiscal quarter ended March 31, 2024, the Company must maintain a maximum net consolidated leverage ratio of 3.5 to 1.0 (with a step-up for certain acquisitions) and a minimum consolidated interest coverage ratio of 3.5 to 1.
As of March 31, 2024 and December 31, 2023, the Company had $27.3 million in outstanding letters of credit, reducing available borrowing capacity under the Credit Facility, but no outstanding cash borrowings.
v3.24.1.u1
RESTRUCTURING
3 Months Ended
Mar. 31, 2024
Restructuring and Related Activities [Abstract]  
RESTRUCTURING
NOTE 9. RESTRUCTURING
The Company has undertaken the following restructuring activities as it optimizes its go-to-market strategy and reassesses its office space needs:
(in thousands)Three months endedExpense
Office space reduction March 31, 2023$1,241 
Employee severance and related benefitsJune 30, 2023$1,581 
Employee severance and related benefits and office space reduction
September 30, 2023$17,236 
Office space reductionDecember 31, 2023$1,497 
Accrued employee severance and related benefits:
Change for all restructuring actions:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$8,095 $18,573 
Costs incurred384 220 
Cash disbursements(3,347)(14,458)
Currency translation adjustments(131)181 
March 31,$5,001 $4,516 
Note: Accrued employee severance and related benefits is included in accrued compensation and related expenses.
v3.24.1.u1
FAIR VALUE MEASUREMENTS
3 Months Ended
Mar. 31, 2024
Fair Value Disclosures [Abstract]  
FAIR VALUE MEASUREMENTS
NOTE 10. FAIR VALUE MEASUREMENTS
Assets and liabilities measured at fair value on a recurring basis
The Company records its cash equivalents, marketable securities, Capped Call Transactions, and venture investments at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability.
As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows:
Level 1 - observable inputs, such as quoted prices in active markets for identical assets or liabilities;
Level 2 - significant other inputs that are observable either directly or indirectly; and
Level 3 - significant unobservable inputs with little or no market data, which require the Company to develop its own assumptions.
This hierarchy requires the Company to use observable market data when available and minimize unobservable inputs when determining fair value.
The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. The valuation model uses various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield. The Company applies judgment when determining expected volatility. The Company considers the underlying equity security’s historical and implied volatility levels. The Company’s venture investments are recorded at fair value based on multiple valuation methods, including observable public companies and transaction prices and unobservable inputs, including the volatility, rights, and obligations of the securities the Company holds.
Assets and liabilities measured at fair value on a recurring basis:
March 31, 2024December 31, 2023
(in thousands)Level 1Level 2Level 3TotalLevel 1Level 2Level 3Total
Cash equivalents$93,135 $— $— $93,135 $54,357 $— $— $54,357 
Marketable securities $— $327,044 $— $327,044 $— $193,436 $— $193,436 
Capped Call Transactions (1)
$— $4,192 $— $4,192 $— $893 $— $893 
Venture investments (1) (2)
$— $— $20,946 $20,946 $— $— $19,450 $19,450 
(1) Included in other long-term assets.
(2) Investments in privately-held companies.
Changes in venture investments:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$19,450 $13,069 
New investments250 400 
Changes in foreign exchange rates(20)58 
Changes in fair value:
included in other income, net
1,628 3,802 
included in other comprehensive (loss)
(362)(1,064)
March 31,$20,946 $16,265 
The carrying value of certain financial instruments, including receivables and accounts payable, approximates fair value due to their short maturities.
Fair value of the Convertible Senior Notes
The fair value of the Notes outstanding (including the embedded conversion feature) was $481.7 million as of March 31, 2024, and $466.5 million as of December 31, 2023.
The fair value was determined based on the Notes’ quoted price in an over-the-counter market on the last trading day of the reporting period and classified within Level 2 in the fair value hierarchy.
v3.24.1.u1
REVENUE
3 Months Ended
Mar. 31, 2024
Revenue from Contract with Customer [Abstract]  
REVENUE
NOTE 11. REVENUE
Geographic revenue
Three Months Ended
March 31,
(Dollars in thousands)
20242023
U.S.$180,983 54 %$184,519 56 %
Other Americas21,786 %15,011 %
United Kingdom (“U.K.”)32,117 10 %42,237 13 %
Europe (excluding U.K.), Middle East, and Africa 61,847 19 %51,318 16 %
Asia-Pacific33,414 10 %32,387 10 %
$330,147 100 %$325,472 100 %
Revenue streams
Three Months Ended
March 31,
(in thousands)
20242023
Subscription license$63,338 $84,527 
Perpetual license859 403 
Revenue recognized at a point in time64,197 84,930 
Maintenance81,001 79,630 
Pega Cloud130,902 107,879 
Consulting54,047 53,033 
Revenue recognized over time265,950 240,542 
Total revenue$330,147 $325,472 
Three Months Ended
March 31,
(in thousands)20242023
Pega Cloud$130,902 $107,879 
Maintenance81,001 79,630 
Subscription services211,903 187,509 
Subscription license63,338 84,527 
Subscription275,241 272,036 
Consulting54,047 53,033 
Perpetual license859 403 
$330,147 $325,472 
Remaining performance obligations ("Backlog")
Expected future revenue from existing non-cancellable contracts:
As of March 31, 2024:
(Dollars in thousands)Subscription servicesSubscription licensePerpetual licenseConsultingTotal
Pega CloudMaintenance
1 year or less
$461,928 $225,598 $33,985 $2,727 $34,716 $758,954 53 %
1-2 years
292,787 65,605 10,008 — 1,604 370,004 26 %
2-3 years
149,797 32,307 2,903 — 2,428 187,435 13 %
Greater than 3 years
86,601 21,650 98 — — 108,349 %
$991,113 $345,160 $46,994 $2,727 $38,748 $1,424,742 100 %
As of March 31, 2023:
(Dollars in thousands)Subscription servicesSubscription licensePerpetual licenseConsultingTotal
Pega CloudMaintenance
1 year or less
$389,632 $235,315 $35,346 $5,262 $41,203 $706,758 54 %
1-2 years
239,228 66,272 3,215 2,252 6,653 317,620 24 %
2-3 years
131,085 29,295 6,777 — 2,292 169,449 13 %
Greater than 3 years
106,778 7,479 — — — 114,257 %
$866,723 $338,361 $45,338 $7,514 $50,148 $1,308,084 100 %
v3.24.1.u1
STOCK-BASED COMPENSATION
3 Months Ended
Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]  
STOCK-BASED COMPENSATION
NOTE 12. STOCK-BASED COMPENSATION
Expense
Three Months Ended
March 31,
(in thousands)20242023
Cost of revenue
$6,572 $8,912 
Selling and marketing
13,888 17,661 
Research and development
7,646 9,060 
General and administrative
6,675 6,924 
$34,781 $42,557 
Income tax benefit
$(311)$(672)
As of March 31, 2024, the Company had $184.1 million of unrecognized stock-based compensation expense, net of estimated forfeitures, which is expected to be recognized over a weighted-average period of 1.8 years.
Grants
Three Months Ended
March 31, 2024
(in thousands)
Quantity
Total Fair Value
Restricted stock units (1)
1,239 $76,466 
Non-qualified stock options
1,718 $44,377 
Performance stock options (2)
566 $13,921 
(1) Includes units issued when employees elect to receive 50% of the employee’s target incentive compensation under the Company’s Corporate Incentive Compensation Plan (the “CICP”) in the form of RSUs instead of cash.
(2) Performance stock options allow the holder to purchase a specified number of common stock shares at an exercise price equal to or greater than the shares' fair market value at the grant date. For the performance stock options granted in three months ended March 31, 2024, 25% can vest on the first anniversary of the grant date, and 75% can vest on the second anniversary of the grant date, based on the achievement of specific performance conditions.
v3.24.1.u1
INCOME TAXES
3 Months Ended
Mar. 31, 2024
Income Tax Disclosure [Abstract]  
INCOME TAXES
NOTE 13. INCOME TAXES
Effective income tax rate
Three Months Ended
March 31,
(Dollars in thousands)20242023
(Benefit from) provision for income taxes$(3,038)$5,249 
Effective income tax rate20 %(34)%
The Company’s effective income tax rate in the three months ended March 31, 2024, was primarily driven by the valuation allowance on the Company’s deferred tax assets in the U.S. and U.K., and forecasted taxable income, offset by an income tax benefit for discrete items in the three months ended March 31, 2024.
The Company recognizes deferred tax assets to the extent that it believes that these assets are more likely than not to be realized. A deferred tax valuation allowance requires significant judgment and uncertainties, including assumptions about future taxable income. Quarterly, the Company reassesses the need for a valuation allowance on its net deferred tax assets by weighting all available and objectively verifiable negative and positive evidence, including projected future reversals of existing taxable temporary differences, committed contractual backlog (“Backlog”), projected future taxable income, including the impact of enacted legislation, tax-planning strategies, and recent operating results.
The Company intends to maintain a valuation allowance on its U.S. and U.K. net deferred tax assets until sufficient evidence exists to support their realization.
v3.24.1.u1
(LOSS) PER SHARE
3 Months Ended
Mar. 31, 2024
Earnings Per Share [Abstract]  
(LOSS) PER SHARE
NOTE 14. (LOSS) PER SHARE
Basic (loss) per share is calculated using the weighted-average number of common shares outstanding during the period. Diluted (loss) per share is calculated using the weighted-average number of common shares outstanding during the period, plus the dilutive effect of outstanding stock options, RSUs, and convertible senior notes.
Calculation of (loss) per share:
Three Months Ended
March 31,
(in thousands, except per share amounts)20242023
Net (loss)$(12,124)$(20,774)
Weighted-average common shares outstanding84,266 82,604 
(Loss) per share, basic$(0.14)$(0.25)
Net (loss)$(12,124)$(20,774)
Weighted-average common shares outstanding, assuming dilution (1) (2) (3)
84,266 82,604 
(Loss) per share, diluted$(0.14)$(0.25)
Outstanding anti-dilutive stock options and RSUs (4)
3,171 1,348 
(1) All dilutive securities are excluded in periods of loss as their inclusion would be anti-dilutive.
(2) The shares underlying the conversion options in the Company’s Notes are included using the if-converted method, if dilutive in the period. If the outstanding conversion options were fully exercised, the Company would issue approximately 3.7 million shares as of March 31, 2024.
(3) The Company’s Capped Call Transactions represent the equivalent of approximately 3.7 million shares of the Company’s common stock (representing the number of shares for which the Notes are convertible) as of March 31, 2024. The Capped Call Transactions are expected to reduce common stock dilution and/or offset any potential cash payments the Company must make, other than for principal and interest, upon conversion of the Notes, with such reduction and/or offset subject to a cap of $196.44. The Capped Call Transactions are excluded from weighted-average common shares outstanding, assuming dilution, in all periods as their effect would be anti-dilutive.
(4) Outstanding stock options and RSUs that were anti-dilutive under the treasury stock method in the period were excluded from the computation of diluted (loss) per share. These awards may be dilutive in the future.
v3.24.1.u1
COMMITMENTS AND CONTINGENCIES
3 Months Ended
Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]  
COMMITMENTS AND CONTINGENCIES
NOTE 15. COMMITMENTS AND CONTINGENCIES
Commitments
See "Note 7. Leases" for additional information.
Legal proceedings
In addition to the matters below, the Company is or may become involved in a variety of claims, demands, suits, investigations, and proceedings that arise from time to time relating to matters incidental to the ordinary course of the Company’s business, including actions concerning contracts, intellectual property, employment, benefits, and securities matters. Regardless of the outcome, legal disputes can have a material effect on the Company because of defense and settlement costs, diversion of management resources, and other factors.
In addition, as the Company is a party to ongoing litigation, it is at least reasonably possible that the Company’s estimates will change in the near term, and the effect may be material.
In the three months ended March 31, 2024 the Company recorded a $32.4 million litigation settlement net of insurance recoveries, which is comprised of an agreed in principle $35 million litigation settlement reduced by $2.6 million of expected insurance coverage recovery. The Company had no accrued loss for litigation as of December 31, 2023.
Appian Corp. v. Pegasystems Inc. & Youyong Zou
The Company is a defendant in litigation brought by Appian in the Circuit Court of Fairfax County, Virginia (the “Court”) titled Appian Corp. v. Pegasystems Inc. & Youyong Zou, No. 2020-07216 (Fairfax Cty. Ct.). On May 9, 2022, the jury rendered its verdict finding that the Company had misappropriated one or more of Appian’s trade secrets, that the Company had violated the Virginia Computer Crimes Act, and that the trade secret misappropriation was willful and malicious. The jury awarded damages of $2,036,860,045 for trade secret misappropriation and $1.00 for violating the Virginia Computer Crimes Act. On September 15, 2022, the circuit court of Fairfax County entered judgment of $2,060,479,287, consisting of the damages previously awarded by the jury plus attorneys’ fees and costs, and stating that the judgment is subject to post-judgment interest at a rate of 6.0% per annum, from the date of the jury verdict (May 9, 2022) as to the amount of the jury verdict and from September 15, 2022 as to the amount of the award of attorneys’ fees and costs. On September 15, 2022, the Company filed a notice of appeal from the judgment. On September 29, 2022, the circuit court of Fairfax County approved a $25,000,000 letter of credit obtained by the Company to secure the judgment and entered an order suspending the judgment during the pendency of the Company’s appeal. A panel of the Court of Appeals of Virginia heard oral arguments on November 15, 2023, and will issue a written opinion in the future. Although it is not possible to predict timing, the entirety of the appeals process could potentially take years to complete. The Company continues to believe that it did not misappropriate any alleged trade secrets and that its sales of the Company’s products at issue were not caused by, or the result of, any alleged misappropriation of trade secrets. The Company is unable to reasonably estimate possible damages because of, among other things, uncertainty as to the outcome of appellate proceedings and/or any potential new trial resulting from the appellate proceedings.
City of Fort Lauderdale Police and Firefighters’ Retirement System, Individually and on Behalf of All Others Similarly Situated v. Pegasystems Inc., Alan Trefler, and Kenneth Stillwell
On May 19, 2022, a lawsuit was filed against the Company, the Company’s chief executive officer and the Company’s chief operating and financial officer in the United States District Court for the Eastern District of Virginia Alexandria Division, captioned City of Fort Lauderdale Police and Firefighters’ Retirement System, Individually and on Behalf of All Others Similarly Situated v. Pegasystems Inc., Alan Trefler, and Kenneth Stillwell (Case 1:22-cv-00578-LMB-IDD). The complaint generally alleges, among other things, that the defendants violated Section 10(b) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) and Rule 10b-5 promulgated thereunder and that the individual defendants violated Section 20(a) of the Exchange Act, in each case by allegedly making materially false and/or misleading statements, as well as allegedly failing to disclose material adverse facts about the Company’s business, operations, and prospects, which caused the Company’s securities to trade at artificially inflated prices. The complaint seeks unspecified damages on behalf of a class of purchasers of the Company’s securities between May 29, 2020 and May 9, 2022. The litigation has since been transferred to the United States District Court for the District of Massachusetts (Case 1:22-cv-11220-WGY), and lead plaintiff class representatives—Central Pennsylvania Teamsters Pension Fund - Defined Benefit Plan, Central Pennsylvania Teamsters Pension Fund - Retirement Income Plan 1987, and Construction Industry Laborers Pension Fund—have been appointed. On October 18, 2022, a consolidated amended complaint was filed that does not add any new parties or legal claims, is based upon the same general factual allegations as the original complaint, and now seeks unspecified damages on behalf of a class of purchasers of the Company’s securities between June 16, 2020 and May 9, 2022. The Company moved to dismiss the consolidated amended complaint on December 19, 2022. The hearing on the Company’s motion to dismiss took place on May 17, 2023. After hearing argument from both sides, the Court denied the Company’s motion from the bench and stated that a written opinion would follow. On June 30, 2023, the Company filed its Answer to the complaint. On July 24, 2023, the Court issued its written opinion denying the motion to dismiss as to the Company and Defendant Trefler but granting the motion without prejudice as to Mr. Stillwell.
On March 4, 2024, the parties agreed in principle to a proposed settlement of the litigation for an aggregate sum of $35 million. On April 23, 2024, the parties executed a stipulation of settlement. On April 23, 2024, the plaintiffs filed a motion seeking preliminary approval of the settlement. The parties are awaiting a ruling by the court on that motion and thereafter final approval of the settlement, which will not be heard until after a notice period to the proposed class of shareholders during which they have the opportunity to object to the proposed settlement. Although the outcome of the litigation is not certain until final disposition, the Company has recorded a $35 million accrued loss as of March 31, 2024, for the proposed settlement, the substantial majority of which the Company anticipates will be paid for directly by the Company and not reimbursed by insurance. However, it is possible that actual future losses related to the litigation could exceed the accrual amount if and to the extent that the court does not approve the proposed settlement.
In re Pegasystems Inc., Derivative Litigation
On November 21, 2022, a lawsuit was filed against the members of the Company’s board of directors, the Company’s chief operating and financial officer and the Company in the United States District Court for the District of Massachusetts, captioned Mary Larkin, derivatively on behalf of nominal defendant Pegasystems Inc. v. Peter Gyenes, Richard Jones, Christopher Lafond, Dianne Ledingham, Sharon Rowlands, Alan Trefler, Larry Weber, and Kenneth Stillwell, defendants, and Pegasystems Inc., nominal defendant (Case 1:22-cv-11985). The complaint generally alleges the defendants sold shares of the Company while in possession of material nonpublic information relating to (i) the litigation brought by Appian in the Circuit Court of Fairfax County, Virginia, described above, and (ii) alleged misconduct by Company employees alleged in that litigation. On April 28, 2023, a lawsuit was filed in the United States District Court for the District of Massachusetts by Dag Sagfors, derivatively on behalf of nominal defendant Pegasystems Inc., asserting breach of fiduciary duty and related claims relating to the Virginia Appian litigation against the same defendants as the Larkin lawsuit. On May 17, 2023, the Larkin and Sagfors cases were consolidated and a joint motion to stay the consolidated case is pending before the Court. The Company also has received confidential demand letters raising substantially the same allegations set forth in the foregoing derivative complaints. On April 12, 2023, the Company’s board of directors (other than Mr. Trefler, who recused himself), formed a committee consisting solely of independent directors, to review, analyze, and investigate the matters raised in the demands and to determine in good faith what actions (if any) are reasonably believed to be appropriate under similar circumstances and reasonably believed to be in the best interests of the Company in response to the demand letters. The Company is unable to reasonably estimate possible damages or a range of possible damages in this matter given the stage of the lawsuit and there being no specified quantum of damages sought in the complaint.
SEC Inquiry
Beginning in March 2023, the U.S. Securities and Exchange Commission (“SEC”) has requested certain information relating to, among other things, the accounting treatment of the Company’s above-described litigation with Appian Corporation. The Company is fully cooperating with the SEC’s requests.
v3.24.1.u1
Pay vs Performance Disclosure - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Pay vs Performance Disclosure    
Net (loss) $ (12,124) $ (20,774)
v3.24.1.u1
Insider Trading Arrangements
3 Months Ended
Mar. 31, 2024
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
v3.24.1.u1
BASIS OF PRESENTATION (Policies)
3 Months Ended
Mar. 31, 2024
Accounting Policies [Abstract]  
Basis of presentation
Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all the information required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2023.
In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented.
All intercompany transactions and balances were eliminated in consolidation. The operating results for the interim periods presented do not necessarily indicate the expected results for 2024.
Assets and liabilities measured at fair value on a recurring basis
Assets and liabilities measured at fair value on a recurring basis
The Company records its cash equivalents, marketable securities, Capped Call Transactions, and venture investments at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability.
As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows:
Level 1 - observable inputs, such as quoted prices in active markets for identical assets or liabilities;
Level 2 - significant other inputs that are observable either directly or indirectly; and
Level 3 - significant unobservable inputs with little or no market data, which require the Company to develop its own assumptions.
This hierarchy requires the Company to use observable market data when available and minimize unobservable inputs when determining fair value.
The fair value of the Capped Call Transactions at the end of each reporting period is determined using a Black-Scholes option-pricing model. The valuation model uses various market-based inputs, including stock price, remaining contractual term, expected volatility, risk-free interest rate, and expected dividend yield. The Company applies judgment when determining expected volatility. The Company considers the underlying equity security’s historical and implied volatility levels. The Company’s venture investments are recorded at fair value based on multiple valuation methods, including observable public companies and transaction prices and unobservable inputs, including the volatility, rights, and obligations of the securities the Company holds.
v3.24.1.u1
MARKETABLE SECURITIES (Tables)
3 Months Ended
Mar. 31, 2024
Investments, Debt and Equity Securities [Abstract]  
Schedule of Marketable Securities
March 31, 2024December 31, 2023
(in thousands)Amortized CostUnrealized GainsUnrealized LossesFair ValueAmortized CostUnrealized GainsUnrealized LossesFair Value
Government debt$15,857 $10 $(15)$15,852 $11,471 $33 $(1)$11,503 
Corporate debt311,733 17 (558)311,192 181,960 200 (227)181,933 
$327,590 $27 $(573)$327,044 $193,431 $233 $(228)$193,436 
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE (Tables)
3 Months Ended
Mar. 31, 2024
Receivables [Abstract]  
Schedule of Receivables
Receivables
(in thousands)
March 31, 2024December 31, 2023
Accounts receivable, net$191,987 $300,173 
Unbilled receivables, net170,458 237,379 
Long-term unbilled receivables, net
72,814 85,402 
$435,259 $622,954 
Schedule of Unbilled Receivables
Unbilled receivables by expected collection date:
(Dollars in thousands)
March 31, 2024
1 year or less$170,458 70 %
1-2 years54,111 22 %
2-5 years18,703 %
$243,272 100 %
Schedule of Unbilled Receivables by Contract Effective Date
Unbilled receivables by contract effective date:
(Dollars in thousands)
March 31, 2024
2024$19,018 %
2023144,525 59 %
202238,025 16 %
202135,988 15 %
2020 and prior5,716 %
$243,272 100 %
Schedule of Major Clients
Major clients
Clients that represented 10% or more of the Company’s total accounts receivable and unbilled receivables:
March 31, 2024December 31, 2023
Client A
Accounts receivable10 %*
Unbilled receivables12 %*
Total receivables11 %*
* Client accounted for less than 10% of receivables.
Schedule of Contract Assets and Deferred Revenue
Contract assets
Contract assets are client-committed amounts for which revenue recognized exceeds the amount billed to the client, and billing is subject to conditions other than the passage of time, such as the completion of a related performance obligation.
(in thousands)
March 31, 2024December 31, 2023
Contract assets (1)
$10,853 $16,238 
Long-term contract assets (2)
20,909 20,635 
$31,762 $36,873 
(1) Included in other current assets.
(2) Included in other long-term assets.
Deferred revenue
Deferred revenue consists of billings and payments received in advance of revenue recognition.
(in thousands)
March 31, 2024December 31, 2023
Deferred revenue$382,765 $377,845 
Long-term deferred revenue (1)
1,784 2,478 
$384,549 $380,323 
(1) Included in other long-term liabilities.
v3.24.1.u1
DEFERRED COMMISSIONS (Tables)
3 Months Ended
Mar. 31, 2024
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]  
Schedule of Impairment of Deferred Contract Costs
(in thousands)
March 31, 2024December 31, 2023
Deferred commissions (1)
$102,855 $114,119 
(1) Included in other long-term assets.
Schedule of Amortization of Deferred Contract Costs
Three Months Ended
March 31,
(in thousands)20242023
Amortization of deferred commissions (1)
$17,282 $14,277 
(1) Included in selling and marketing.
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES (Tables)
3 Months Ended
Mar. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Goodwill
Three Months Ended
March 31,
(in thousands)
20242023
January 1,$81,611 $81,399 
Currency translation adjustments(144)35 
March 31,$81,467 $81,434 
Schedule of Intangibles
Intangible assets are recorded at cost and amortized using the straight-line method over their estimated useful lives.
March 31, 2024
(in thousands)Useful LivesCostAccumulated Amortization
Net Book Value (1)
Client-related
4-10 years
$63,111 $(60,371)$2,740 
Technology
2-10 years
68,105 (64,820)3,285 
Other
1-5 years
5,361 (5,361)— 
$136,577 $(130,552)$6,025 
(1) Included in other long-term assets.
December 31, 2023
(in thousands)Useful LivesCostAccumulated Amortization
Net Book Value (1)
Client-related
4-10 years
$63,117 $(60,035)$3,082 
Technology
2-10 years
68,138 (64,218)3,920 
Other
1-5 years
5,361 (5,361)— 
$136,616 $(129,614)$7,002 
(1) Included in other long-term assets.
Schedule of Future Estimated Intangibles Assets Amortization
Future estimated amortization of intangible assets:
(in thousands)
March 31, 2024
Remainder of 2024$2,208 
20252,616 
2026874 
2027327 
$6,025 
Schedule of Amortization of Intangible Assets
Amortization of intangible assets:
Three Months Ended
March 31,
(in thousands)20242023
Cost of revenue
$621 $706 
Selling and marketing
343 343 
$964 $1,049 
v3.24.1.u1
OTHER ASSETS AND LIABILITIES (Tables)
3 Months Ended
Mar. 31, 2024
Other Assets and Liabilities [Abstract]  
Schedule of Other Assets and Other Liabilities
Other current assets
(in thousands)March 31, 2024December 31, 2023
Income tax receivables$9,058 $4,804 
Contract assets10,853 16,238 
Insurance receivable8,305 1,954 
Capped call transactions4,192 — 
Restricted cash775 — 
Other45,010 45,141 
$78,193 $68,137 
Other long-term assets
(in thousands)March 31, 2024December 31, 2023
Deferred commissions$102,855 $114,119 
Right of use assets61,512 64,198 
Property and equipment44,856 47,279 
Venture investments20,946 19,450 
Contract assets20,909 20,635 
Intangible assets6,025 7,002 
Capped call transactions— 893 
Deferred income taxes3,666 3,678 
Restricted cash2,990 2,925 
Other34,101 34,517 
$297,860 $314,696 
Other current liabilities
(in thousands)March 31, 2024December 31, 2023
Operating lease liabilities$14,184 $15,000 
Dividends payable2,550 2,515 
Other2,362 3,828 
$19,096 $21,343 
Other long-term liabilities
(in thousands)March 31, 2024December 31, 2023
Deferred revenue$1,784 $2,478 
Income taxes payable2,175 859 
Other9,659 10,233 
$13,618 $13,570 
Schedule of Accrued expenses
Accrued expenses
(in thousands)March 31, 2024December 31, 2023
Litigation settlements$35,000 $— 
Cloud hosting12,736 1,358 
Outside professional services13,352 10,419 
Marketing and sales program3,888 2,557 
Income and other taxes6,676 15,428 
Employee related4,466 4,486 
Other4,524 5,693 
$80,642 $39,941 
v3.24.1.u1
LEASES (Tables)
3 Months Ended
Mar. 31, 2024
Leases [Abstract]  
Schedule of Expense
Three Months Ended
March 31,
(in thousands)20242023
Fixed lease costs$4,262 $5,766 
Short-term lease costs543 781 
Variable lease costs1,609 1,975 
$6,414 $8,522 
Schedule of Right of Use Asset and Lease Liabilities
(in thousands)March 31, 2024December 31, 2023
Right of use assets (1)
$61,512 $64,198 
Operating lease liabilities (2)
$14,184 $15,000 
Long-term operating lease liabilities$63,645 $66,901 
(1) Included in other long-term assets.
(2) Included in other current liabilities.
Schedule of Weighted Average and Discount Rate
Weighted-average remaining lease term and discount rate for the Company’s leases were:
March 31, 2024December 31, 2023
Weighted-average remaining lease term6.7 years6.8 years
Weighted-average discount rate (1)
4.0 %4.0 %
(1) The rates implicit in most of the Company’s leases are not readily determinable. Therefore, the Company uses its incremental borrowing rate as the discount rate when measuring operating lease liabilities. The incremental borrowing rate represents an estimate of the interest rate the Company would incur to borrow an amount equal to the lease payments on a collateralized basis over the lease term in a similar economic environment.
Schedule of Maturities of Lease Liabilities
Maturities of lease liabilities:
(in thousands)March 31, 2024
Remainder of 2024$12,700 
202516,024 
202611,246 
202710,066 
20289,334 
20298,500 
Thereafter21,647 
Total lease payments89,517 
Less: imputed interest (1)
(11,688)
$77,829 
(1) Lease liabilities are measured at the present value of the remaining lease payments using a discount rate determined at lease commencement unless the discount rate is updated due to a lease reassessment event.
Schedule of Cash Flow Lease Information
Three Months Ended
March 31,
(in thousands)20242023
Cash paid for operating leases, net of tenant improvement allowances$5,069 $5,038 
Right of use assets recognized for new leases and amendments (non-cash)$1,095 $721 
v3.24.1.u1
DEBT (Tables)
3 Months Ended
Mar. 31, 2024
Debt Disclosure [Abstract]  
Schedule of Carrying Value and Interest Expense Related to the Notes
Carrying value of the Notes:
(in thousands)March 31, 2024December 31, 2023
Principal$502,270 $502,270 
Unamortized issuance costs(2,285)(2,902)
Convertible senior notes, net$499,985 $499,368 

Interest expense related to the Notes:
Three Months Ended
March 31,
(in thousands)20242023
Contractual interest expense (0.75% coupon)
$942 $1,125 
Amortization of issuance costs
617 728 
$1,559 $1,853 
Schedule of Future Payments
Future payments:
March 31, 2024
(in thousands)PrincipalInterestTotal
Remainder of 2024$— $1,883 $1,883 
2025502,270 1,884 504,154 
$502,270 $3,767 $506,037 
Schedule of Change in Capped Call Transactions
Change in capped call transactions:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$893 $2,582 
Settlements— (188)
Fair value adjustment3,299 3,206 
March 31,$4,192 $5,600 
v3.24.1.u1
RESTRUCTURING (Tables)
3 Months Ended
Mar. 31, 2024
Restructuring and Related Activities [Abstract]  
Schedule of Restructuring Activities and Accrued Employee Severance and Related Benefit
The Company has undertaken the following restructuring activities as it optimizes its go-to-market strategy and reassesses its office space needs:
(in thousands)Three months endedExpense
Office space reduction March 31, 2023$1,241 
Employee severance and related benefitsJune 30, 2023$1,581 
Employee severance and related benefits and office space reduction
September 30, 2023$17,236 
Office space reductionDecember 31, 2023$1,497 
Accrued employee severance and related benefits:
Change for all restructuring actions:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$8,095 $18,573 
Costs incurred384 220 
Cash disbursements(3,347)(14,458)
Currency translation adjustments(131)181 
March 31,$5,001 $4,516 
Note: Accrued employee severance and related benefits is included in accrued compensation and related expenses.
v3.24.1.u1
FAIR VALUE MEASUREMENTS (Tables)
3 Months Ended
Mar. 31, 2024
Fair Value Disclosures [Abstract]  
Schedule of Assets and Liabilities Measured at Fair Value
Assets and liabilities measured at fair value on a recurring basis:
March 31, 2024December 31, 2023
(in thousands)Level 1Level 2Level 3TotalLevel 1Level 2Level 3Total
Cash equivalents$93,135 $— $— $93,135 $54,357 $— $— $54,357 
Marketable securities $— $327,044 $— $327,044 $— $193,436 $— $193,436 
Capped Call Transactions (1)
$— $4,192 $— $4,192 $— $893 $— $893 
Venture investments (1) (2)
$— $— $20,946 $20,946 $— $— $19,450 $19,450 
(1) Included in other long-term assets.
(2) Investments in privately-held companies.
Schedule of Changes in Venture Investments
Changes in venture investments:
Three Months Ended
March 31,
(in thousands)20242023
January 1,$19,450 $13,069 
New investments250 400 
Changes in foreign exchange rates(20)58 
Changes in fair value:
included in other income, net
1,628 3,802 
included in other comprehensive (loss)
(362)(1,064)
March 31,$20,946 $16,265 
v3.24.1.u1
REVENUE (Tables)
3 Months Ended
Mar. 31, 2024
Revenue from Contract with Customer [Abstract]  
Schedule of Geographic Revenue
Geographic revenue
Three Months Ended
March 31,
(Dollars in thousands)
20242023
U.S.$180,983 54 %$184,519 56 %
Other Americas21,786 %15,011 %
United Kingdom (“U.K.”)32,117 10 %42,237 13 %
Europe (excluding U.K.), Middle East, and Africa 61,847 19 %51,318 16 %
Asia-Pacific33,414 10 %32,387 10 %
$330,147 100 %$325,472 100 %
Schedule of Revenue Streams
Revenue streams
Three Months Ended
March 31,
(in thousands)
20242023
Subscription license$63,338 $84,527 
Perpetual license859 403 
Revenue recognized at a point in time64,197 84,930 
Maintenance81,001 79,630 
Pega Cloud130,902 107,879 
Consulting54,047 53,033 
Revenue recognized over time265,950 240,542 
Total revenue$330,147 $325,472 
Three Months Ended
March 31,
(in thousands)20242023
Pega Cloud$130,902 $107,879 
Maintenance81,001 79,630 
Subscription services211,903 187,509 
Subscription license63,338 84,527 
Subscription275,241 272,036 
Consulting54,047 53,033 
Perpetual license859 403 
$330,147 $325,472 
Schedule of Remaining Performance Obligations
Expected future revenue from existing non-cancellable contracts:
As of March 31, 2024:
(Dollars in thousands)Subscription servicesSubscription licensePerpetual licenseConsultingTotal
Pega CloudMaintenance
1 year or less
$461,928 $225,598 $33,985 $2,727 $34,716 $758,954 53 %
1-2 years
292,787 65,605 10,008 — 1,604 370,004 26 %
2-3 years
149,797 32,307 2,903 — 2,428 187,435 13 %
Greater than 3 years
86,601 21,650 98 — — 108,349 %
$991,113 $345,160 $46,994 $2,727 $38,748 $1,424,742 100 %
As of March 31, 2023:
(Dollars in thousands)Subscription servicesSubscription licensePerpetual licenseConsultingTotal
Pega CloudMaintenance
1 year or less
$389,632 $235,315 $35,346 $5,262 $41,203 $706,758 54 %
1-2 years
239,228 66,272 3,215 2,252 6,653 317,620 24 %
2-3 years
131,085 29,295 6,777 — 2,292 169,449 13 %
Greater than 3 years
106,778 7,479 — — — 114,257 %
$866,723 $338,361 $45,338 $7,514 $50,148 $1,308,084 100 %
v3.24.1.u1
STOCK-BASED COMPENSATION (Tables)
3 Months Ended
Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]  
Schedule of Stock Based Compensation Expense
Expense
Three Months Ended
March 31,
(in thousands)20242023
Cost of revenue
$6,572 $8,912 
Selling and marketing
13,888 17,661 
Research and development
7,646 9,060 
General and administrative
6,675 6,924 
$34,781 $42,557 
Income tax benefit
$(311)$(672)
Schedule of Stock Based Compensation Award Granted
Grants
Three Months Ended
March 31, 2024
(in thousands)
Quantity
Total Fair Value
Restricted stock units (1)
1,239 $76,466 
Non-qualified stock options
1,718 $44,377 
Performance stock options (2)
566 $13,921 
(1) Includes units issued when employees elect to receive 50% of the employee’s target incentive compensation under the Company’s Corporate Incentive Compensation Plan (the “CICP”) in the form of RSUs instead of cash.
(2) Performance stock options allow the holder to purchase a specified number of common stock shares at an exercise price equal to or greater than the shares' fair market value at the grant date. For the performance stock options granted in three months ended March 31, 2024, 25% can vest on the first anniversary of the grant date, and 75% can vest on the second anniversary of the grant date, based on the achievement of specific performance conditions.
v3.24.1.u1
INCOME TAXES (Tables)
3 Months Ended
Mar. 31, 2024
Income Tax Disclosure [Abstract]  
Schedule of Effective Income Tax Rate
Effective income tax rate
Three Months Ended
March 31,
(Dollars in thousands)20242023
(Benefit from) provision for income taxes$(3,038)$5,249 
Effective income tax rate20 %(34)%
v3.24.1.u1
(LOSS) PER SHARE (Tables)
3 Months Ended
Mar. 31, 2024
Earnings Per Share [Abstract]  
Schedule of Calculation of (Loss) Per Share
Calculation of (loss) per share:
Three Months Ended
March 31,
(in thousands, except per share amounts)20242023
Net (loss)$(12,124)$(20,774)
Weighted-average common shares outstanding84,266 82,604 
(Loss) per share, basic$(0.14)$(0.25)
Net (loss)$(12,124)$(20,774)
Weighted-average common shares outstanding, assuming dilution (1) (2) (3)
84,266 82,604 
(Loss) per share, diluted$(0.14)$(0.25)
Outstanding anti-dilutive stock options and RSUs (4)
3,171 1,348 
(1) All dilutive securities are excluded in periods of loss as their inclusion would be anti-dilutive.
(2) The shares underlying the conversion options in the Company’s Notes are included using the if-converted method, if dilutive in the period. If the outstanding conversion options were fully exercised, the Company would issue approximately 3.7 million shares as of March 31, 2024.
(3) The Company’s Capped Call Transactions represent the equivalent of approximately 3.7 million shares of the Company’s common stock (representing the number of shares for which the Notes are convertible) as of March 31, 2024. The Capped Call Transactions are expected to reduce common stock dilution and/or offset any potential cash payments the Company must make, other than for principal and interest, upon conversion of the Notes, with such reduction and/or offset subject to a cap of $196.44. The Capped Call Transactions are excluded from weighted-average common shares outstanding, assuming dilution, in all periods as their effect would be anti-dilutive.
(4) Outstanding stock options and RSUs that were anti-dilutive under the treasury stock method in the period were excluded from the computation of diluted (loss) per share. These awards may be dilutive in the future.
v3.24.1.u1
MARKETABLE SECURITIES - Schedule of Marketable Securities (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Marketable Securities [Line Items]    
Amortized Cost $ 327,590 $ 193,431
Unrealized Gains 27 233
Unrealized Losses (573) (228)
Fair Value 327,044 193,436
US Government Agencies Debt Securities    
Marketable Securities [Line Items]    
Amortized Cost 15,857 11,471
Unrealized Gains 10 33
Unrealized Losses (15) (1)
Fair Value 15,852 11,503
Corporate Debt Securities    
Marketable Securities [Line Items]    
Amortized Cost 311,733 181,960
Unrealized Gains 17 200
Unrealized Losses (558) (227)
Fair Value $ 311,192 $ 181,933
v3.24.1.u1
MARKETABLE SECURITIES - Narrative (Details)
Mar. 31, 2024
Investments, Debt and Equity Securities [Abstract]  
Marketable debt security weighted-average remaining maturity 6 months
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Schedule of Receivables (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Receivables [Abstract]    
Accounts receivable, net $ 191,987 $ 300,173
Unbilled receivables, net 170,458 237,379
Long-term unbilled receivables, net 72,814 85,402
Total receivables $ 435,259 $ 622,954
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Schedule of Unbilled Receivables (Details)
$ in Thousands
Mar. 31, 2024
USD ($)
Receivables [Abstract]  
1 year or less $ 170,458
1-2 years 54,111
2-5 years 18,703
Total $ 243,272
Percentage of unbilled receivables, 1 year or less 70.00%
Percentage of unbilled receivables, 1-2 years 22.00%
Percentage of unbilled receivables, 2-5 years 8.00%
Total percentage of unbilled receivables 100.00%
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE- Schedule of Unbilled Receivables by Contract Effective Date (Details)
$ in Thousands
Mar. 31, 2024
USD ($)
Receivables [Abstract]  
2024 $ 19,018
2023 144,525
2022 38,025
2021 35,988
2020 and prior 5,716
Unbilled revenue total $ 243,272
2024 8.00%
2023 59.00%
2022 16.00%
2021 15.00%
2020 and prior 2.00%
Total percentage of unbilled revenue 100.00%
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE- Schedule of Major Clients (Details) - Client A - Credit Concentration Risk
3 Months Ended
Mar. 31, 2024
Accounts receivable  
Concentration Risk [Line Items]  
Total receivables 10.00%
Unbilled receivables  
Concentration Risk [Line Items]  
Total receivables 12.00%
Total receivables  
Concentration Risk [Line Items]  
Total receivables 11.00%
v3.24.1.u1
RECEIVABLES, CONTRACT ASSETS, AND DEFERRED REVENUE - Schedule of Contract Assets and Deferred Revenue (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Dec. 31, 2023
Receivables [Abstract]    
Contract assets $ 10,853 $ 16,238
Long-term contract assets 20,909 20,635
Total contract assets 31,762 36,873
Deferred revenue 382,765 377,845
Long-term deferred revenue 1,784 2,478
Total deferred revenue 384,549 $ 380,323
Revenue recognized during the period that was included in deferred revenue $ 168,300  
v3.24.1.u1
DEFERRED COMMISSIONS - Schedule of Impairment of Deferred Commissions (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]    
Deferred commissions $ 102,855 $ 114,119
v3.24.1.u1
DEFERRED COMMISSIONS - Schedule of Amortization of Deferred Commissions (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]    
Amortization of deferred commissions $ 17,282 $ 14,277
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES - Schedule of Goodwill (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Goodwill [Roll Forward]    
Beginning balance $ 81,611 $ 81,399
Currency translation adjustments (144) 35
Ending balance $ 81,467 $ 81,434
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES - Schedule of Intangibles (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Goodwill and Other Intangible Assets [Line Items]    
Cost $ 136,577 $ 136,616
Accumulated Amortization (130,552) (129,614)
Net Book Value 6,025 7,002
Client-related    
Goodwill and Other Intangible Assets [Line Items]    
Cost 63,111 63,117
Accumulated Amortization (60,371) (60,035)
Net Book Value 2,740 3,082
Technology    
Goodwill and Other Intangible Assets [Line Items]    
Cost 68,105 68,138
Accumulated Amortization (64,820) (64,218)
Net Book Value 3,285 3,920
Other    
Goodwill and Other Intangible Assets [Line Items]    
Cost 5,361 5,361
Accumulated Amortization (5,361) (5,361)
Net Book Value $ 0 $ 0
Minimum | Client-related    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 4 years 4 years
Minimum | Technology    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 2 years 2 years
Minimum | Other    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 1 year 1 year
Maximum | Client-related    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 10 years 10 years
Maximum | Technology    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 10 years 10 years
Maximum | Other    
Goodwill and Other Intangible Assets [Line Items]    
Useful Lives 5 years 5 years
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES - Schedule of Future Estimated Intangibles Assets Amortization (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]    
Remainder of 2024 $ 2,208  
2025 2,616  
2026 874  
2027 327  
Net Book Value $ 6,025 $ 7,002
v3.24.1.u1
GOODWILL AND OTHER INTANGIBLES - Schedule of Amortization of Intangible Assets (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Acquired Finite-Lived Intangible Assets [Line Items]    
Amortization of intangible assets $ 964 $ 1,049
Cost of revenue    
Acquired Finite-Lived Intangible Assets [Line Items]    
Amortization of intangible assets 621 706
Selling and marketing    
Acquired Finite-Lived Intangible Assets [Line Items]    
Amortization of intangible assets $ 343 $ 343
v3.24.1.u1
OTHER ASSETS AND LIABILITIES - Schedule of Other Assets and Other Liabilities (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Mar. 31, 2023
Other Assets and Liabilities [Abstract]      
Income tax receivables $ 9,058 $ 4,804  
Contract assets 10,853 16,238  
Insurance receivable 8,305 1,954  
Capped call transactions 4,192 0  
Restricted cash 775   $ 0
Other 45,010   45,141
Other current assets 78,193 68,137  
Deferred commissions 102,855 114,119  
Right of use assets 61,512 64,198  
Property and equipment 44,856 47,279  
Venture investments 20,946 19,450  
Contract assets 20,909 20,635  
Intangible assets 6,025 7,002  
Capped call transactions 0 893  
Deferred income taxes 3,666 3,678  
Restricted cash 2,990 2,925 $ 1,840
Other 34,101 34,517  
Other long-term assets 297,860 314,696  
Operating lease liabilities 14,184 15,000  
Dividends payable 2,550 2,515  
Other 2,362 3,828  
Other current liabilities 19,096 21,343  
Deferred revenue 1,784 2,478  
Income taxes payable 2,175 859  
Other 9,659 10,233  
Other long-term liabilities $ 13,618 $ 13,570  
v3.24.1.u1
OTHER ASSETS AND LIABILITIES - Schedule of Accrued expenses (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Other Assets and Liabilities [Abstract]    
Litigation settlements $ 35,000 $ 0
Cloud hosting 12,736 1,358
Outside professional services 13,352 10,419
Marketing and sales program 3,888 2,557
Income and other taxes 6,676 15,428
Employee related 4,466 4,486
Other 4,524 5,693
Accrued expenses $ 80,642 $ 39,941
v3.24.1.u1
LEASES - Schedule of Expense (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Leases [Abstract]    
Fixed lease costs $ 4,262 $ 5,766
Short-term lease costs 543 781
Variable lease costs 1,609 1,975
Lease, cost $ 6,414 $ 8,522
v3.24.1.u1
LEASES - Schedule of Right of Use Asset and Lease Liabilities (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Leases [Abstract]    
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration] Other long-term assets Other long-term assets
Right of use assets $ 61,512 $ 64,198
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration] Other current liabilities Other current liabilities
Operating lease liabilities $ 14,184 $ 15,000
Long-term operating lease liabilities $ 63,645 $ 66,901
v3.24.1.u1
LEASES - Schedule of Weighted Average and Discount Rate (Details)
Mar. 31, 2024
Dec. 31, 2023
Leases [Abstract]    
Weighted-average remaining lease term 6 years 8 months 12 days 6 years 9 months 18 days
Weighted-average discount rate 4.00% 4.00%
v3.24.1.u1
LEASES - Schedule of Maturities of Lease Liabilities (Details)
$ in Thousands
Mar. 31, 2024
USD ($)
Leases [Abstract]  
Remainder of 2024 $ 12,700
2025 16,024
2026 11,246
2027 10,066
2028 9,334
2029 8,500
Thereafter 21,647
Total lease payments 89,517
Less: imputed interest (11,688)
Total lease liability $ 77,829
v3.24.1.u1
LEASES - Schedule of Cash Flow Lease Information (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Leases [Abstract]    
Cash paid for operating leases, net of tenant improvement allowances $ 5,069 $ 5,038
Right of use assets recognized for new leases and amendments (non-cash) $ 1,095 $ 721
v3.24.1.u1
DEBT - Convertible senior notes and capped calls (Details)
1 Months Ended 3 Months Ended
Feb. 29, 2020
USD ($)
day
$ / shares
Mar. 31, 2024
USD ($)
day
Mar. 31, 2023
USD ($)
Debt Instrument [Line Items]      
Gain (loss) on repurchase of convertible debt | $   $ 0 $ 2,781,000
Redemption percentage   100.00%  
On or After March 1, 2023      
Debt Instrument [Line Items]      
Redemption threshold trading days   40  
Redemption percentage   100.00%  
Convertible senior notes      
Debt Instrument [Line Items]      
Face amount | $ $ 600,000,000    
Interest rate 0.75% 0.75% 0.75%
Gain (loss) on repurchase of convertible debt | $   $ 2,800,000  
Principal amount repurchased | $   $ 33,000,000  
Initial conversion rate 0.0074045    
Initial conversion price (in dollars per share) | $ / shares $ 135.05    
Average interest rate   1.20% 1.20%
Convertible senior notes | After the Calendar Quarter Ending on June 30, 2020      
Debt Instrument [Line Items]      
Threshold percentage of stock price trigger 130.00%    
Threshold trading days 20    
Threshold consecutive trading days 30    
Convertible senior notes | Measurement Period      
Debt Instrument [Line Items]      
Threshold percentage of stock price trigger 98.00%    
Threshold consecutive trading days 5    
Threshold consecutive business days 5    
Convertible senior notes | On or After March 1, 2023      
Debt Instrument [Line Items]      
Threshold percentage of stock price trigger   130.00%  
Threshold trading days   20  
Threshold consecutive trading days   30  
v3.24.1.u1
DEBT - Schedule of Carrying value of the Notes (Details) - Convertible senior notes - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Debt Instrument [Line Items]    
Principal $ 502,270 $ 502,270
Unamortized issuance costs (2,285) (2,902)
Convertible senior notes, net $ 499,985 $ 499,368
v3.24.1.u1
DEBT - Schedule of Interest Expense Related to the Notes (Details) - Convertible senior notes - USD ($)
$ in Thousands
1 Months Ended 3 Months Ended
Feb. 29, 2020
Mar. 31, 2024
Mar. 31, 2023
Debt Instrument [Line Items]      
Interest rate 0.75% 0.75% 0.75%
Contractual interest expense (0.75% coupon)   $ 942 $ 1,125
Amortization of issuance costs   617 728
Interest expense   $ 1,559 $ 1,853
v3.24.1.u1
DEBT - Schedule of Future Payments (Details) - Convertible senior notes - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Principal    
Remainder of 2024 $ 0  
2025 502,270  
Principal, total due 502,270 $ 502,270
Interest    
Remainder of 2024 1,883  
2025 1,884  
Interest expense, total due 3,767  
Total    
2024 1,883  
2025 504,154  
Principal and interest, total due $ 506,037  
v3.24.1.u1
DEBT - Capped Call Transactions (Details)
shares in Millions, $ in Millions
1 Months Ended 12 Months Ended
Feb. 29, 2020
$ / derivative
shares
Dec. 31, 2023
USD ($)
shares
Mar. 31, 2024
$ / derivative
shares
Debt Disclosure [Abstract]      
Number of shares issuable upon conversion (in shares) 4.4 0.7  
Number of shares issuable upon conversion (in shares)     3.7
Proceeds from settlement of capped calls transactions | $   $ 0.3  
Number of shares issuable upon conversion (in shares)     3.7
Cap price (in dollars per share) | $ / derivative 196.44   196.44
v3.24.1.u1
DEBT - Schedule of Change in Capped Call Transactions (Details) - Capped Call Transactions - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]    
Beginning balance $ 893 $ 2,582
Settlements 0 (188)
Fair value adjustment 3,299 3,206
Ending balance $ 4,192 $ 5,600
v3.24.1.u1
DEBT - Credit Facility (Details)
Nov. 30, 2019
USD ($)
Mar. 31, 2024
USD ($)
Dec. 31, 2023
USD ($)
Debt Instrument [Line Items]      
Outstanding letters of credit   $ 27,300,000 $ 27,300,000
Remaining borrowing capacity   $ 0 $ 0
Credit Agreement | PNC Bank, National Association      
Debt Instrument [Line Items]      
Maximum consolidated net leverage ratio   3.5  
Minimum consolidated coverage ratio   3.5  
Line of Credit | PNC Bank, National Association | Revolving Credit Facility      
Debt Instrument [Line Items]      
Revolving credit agreement term 5 years    
Senior notes $ 100,000,000    
Increase in aggregate commitment amount $ 200,000,000    
v3.24.1.u1
RESTRUCTURING - Schedule of Restructuring Activities (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Dec. 31, 2023
Sep. 30, 2023
Jun. 30, 2023
Mar. 31, 2023
Restructuring Cost and Reserve [Line Items]          
Restructuring $ 163       $ 1,461
Office space reduction          
Restructuring Cost and Reserve [Line Items]          
Restructuring   $ 1,497     1,241
Employee Severance          
Restructuring Cost and Reserve [Line Items]          
Restructuring $ 384   $ 17,236 $ 1,581 $ 220
v3.24.1.u1
RESTRUCTURING - Schedule of Accrued Employee Severance and Related Benefit (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Sep. 30, 2023
Jun. 30, 2023
Mar. 31, 2023
Restructuring Reserve [Roll Forward]        
Costs incurred $ 163     $ 1,461
Employee Severance        
Restructuring Reserve [Roll Forward]        
Restructuring Reserve, Beginning Balance 8,095   $ 4,516 18,573
Costs incurred 384 $ 17,236 $ 1,581 220
Cash disbursements (3,347)     (14,458)
Currency translation adjustments (131)     181
Restructuring Reserve, Ending Balance $ 5,001     $ 4,516
v3.24.1.u1
FAIR VALUE MEASUREMENTS - Schedule of Assets and Liabilities Measured at Fair Value (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Dec. 31, 2023
Fair Value Assets    
Marketable securities $ 327,044 $ 193,436
Capped call transactions 4,192 893
Cash equivalents    
Fair Value Assets    
Cash equivalents 93,135 54,357
Venture investments    
Fair Value Assets    
Venture investments 20,946 19,450
Level 1    
Fair Value Assets    
Marketable securities 0 0
Capped call transactions 0 0
Level 1 | Cash equivalents    
Fair Value Assets    
Cash equivalents 93,135 54,357
Level 1 | Venture investments    
Fair Value Assets    
Venture investments 0 0
Level 2    
Fair Value Assets    
Marketable securities 327,044 193,436
Capped call transactions 4,192 893
Level 2 | Cash equivalents    
Fair Value Assets    
Cash equivalents 0 0
Level 2 | Venture investments    
Fair Value Assets    
Venture investments 0 0
Level 3    
Fair Value Assets    
Marketable securities 0 0
Capped call transactions 0 0
Level 3 | Cash equivalents    
Fair Value Assets    
Cash equivalents 0 0
Level 3 | Venture investments    
Fair Value Assets    
Venture investments $ 20,946 $ 19,450
v3.24.1.u1
FAIR VALUE MEASUREMENTS - Schedule of Changes in Venture Investments (Details) - Privately Held Investment - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]    
Beginning balance $ 19,450 $ 13,069
New investments 250 400
Changes in foreign exchange rates (20) 58
Changes in fair value:    
included in other income, net 1,628 3,802
included in other comprehensive (loss) (362) (1,064)
Ending balance $ 20,946 $ 16,265
v3.24.1.u1
FAIR VALUE MEASUREMENTS - Narrative (Details) - USD ($)
$ in Millions
Mar. 31, 2024
Dec. 31, 2023
Fair Value Disclosures [Abstract]    
Convertible debt fair value $ 481.7 $ 466.5
v3.24.1.u1
REVENUE - Schedule of Geographic Revenue (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Disaggregation of Revenue [Line Items]    
Revenue $ 330,147 $ 325,472
U.S.    
Disaggregation of Revenue [Line Items]    
Revenue 180,983 184,519
Other Americas    
Disaggregation of Revenue [Line Items]    
Revenue 21,786 15,011
United Kingdom (“U.K.”)    
Disaggregation of Revenue [Line Items]    
Revenue 32,117 42,237
Europe (excluding U.K.), Middle East, and Africa    
Disaggregation of Revenue [Line Items]    
Revenue 61,847 51,318
Asia-Pacific    
Disaggregation of Revenue [Line Items]    
Revenue $ 33,414 $ 32,387
Total Revenue | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 100.00% 100.00%
Total Revenue | U.S. | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 54.00% 56.00%
Total Revenue | Other Americas | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 7.00% 5.00%
Total Revenue | United Kingdom (“U.K.”) | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 10.00% 13.00%
Total Revenue | Europe (excluding U.K.), Middle East, and Africa | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 19.00% 16.00%
Total Revenue | Asia-Pacific | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Percent of total revenue 10.00% 10.00%
v3.24.1.u1
REVENUE - Schedule of Revenue Streams (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Disaggregation of Revenue [Line Items]    
Revenue $ 330,147 $ 325,472
Subscription license    
Disaggregation of Revenue [Line Items]    
Revenue 63,338 84,527
Perpetual license    
Disaggregation of Revenue [Line Items]    
Revenue 859 403
Maintenance    
Disaggregation of Revenue [Line Items]    
Revenue 81,001 79,630
Pega Cloud    
Disaggregation of Revenue [Line Items]    
Revenue 130,902 107,879
Consulting    
Disaggregation of Revenue [Line Items]    
Revenue 54,047 53,033
Subscription services    
Disaggregation of Revenue [Line Items]    
Revenue 211,903 187,509
Subscription    
Disaggregation of Revenue [Line Items]    
Revenue 275,241 272,036
Revenue recognized at a point in time    
Disaggregation of Revenue [Line Items]    
Revenue 64,197 84,930
Revenue recognized at a point in time | Subscription license    
Disaggregation of Revenue [Line Items]    
Revenue 63,338 84,527
Revenue recognized at a point in time | Perpetual license    
Disaggregation of Revenue [Line Items]    
Revenue 859 403
Revenue recognized over time    
Disaggregation of Revenue [Line Items]    
Revenue 265,950 240,542
Revenue recognized over time | Maintenance    
Disaggregation of Revenue [Line Items]    
Revenue 81,001 79,630
Revenue recognized over time | Pega Cloud    
Disaggregation of Revenue [Line Items]    
Revenue 130,902 107,879
Revenue recognized over time | Consulting    
Disaggregation of Revenue [Line Items]    
Revenue $ 54,047 $ 53,033
v3.24.1.u1
REVENUE - Schedule of Remaining Performance Obligations (Details) - USD ($)
$ in Thousands
Mar. 31, 2024
Mar. 31, 2023
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 1,424,742 $ 1,308,084
Revenue remaining performance obligation (in percent) 100.00% 100.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 706,758
Revenue remaining performance obligation (in percent)   54.00%
Expected timing of satisfaction   1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 758,954 $ 317,620
Revenue remaining performance obligation (in percent) 53.00% 24.00%
Expected timing of satisfaction 1 year 1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 370,004 $ 169,449
Revenue remaining performance obligation (in percent) 26.00% 13.00%
Expected timing of satisfaction 1 year 1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 187,435 $ 114,257
Revenue remaining performance obligation (in percent) 13.00% 9.00%
Expected timing of satisfaction 1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 108,349  
Revenue remaining performance obligation (in percent) 8.00%  
Expected timing of satisfaction  
Pega Cloud    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 991,113 $ 866,723
Pega Cloud | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 389,632
Expected timing of satisfaction   1 year
Pega Cloud | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 461,928 $ 239,228
Expected timing of satisfaction 1 year 1 year
Pega Cloud | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 292,787 $ 131,085
Expected timing of satisfaction 1 year 1 year
Pega Cloud | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 149,797 $ 106,778
Expected timing of satisfaction 1 year
Pega Cloud | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 86,601  
Expected timing of satisfaction  
Maintenance    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 345,160 $ 338,361
Maintenance | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 235,315
Expected timing of satisfaction   1 year
Maintenance | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 225,598 $ 66,272
Expected timing of satisfaction 1 year 1 year
Maintenance | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 65,605 $ 29,295
Expected timing of satisfaction 1 year 1 year
Maintenance | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 32,307 $ 7,479
Expected timing of satisfaction 1 year
Maintenance | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 21,650  
Expected timing of satisfaction  
Subscription license    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 46,994 $ 45,338
Subscription license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 35,346
Expected timing of satisfaction   1 year
Subscription license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 33,985 $ 3,215
Expected timing of satisfaction 1 year 1 year
Subscription license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 10,008 $ 6,777
Expected timing of satisfaction 1 year 1 year
Subscription license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 2,903 $ 0
Expected timing of satisfaction 1 year
Subscription license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 98  
Expected timing of satisfaction  
Perpetual license    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 2,727 $ 7,514
Perpetual license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 5,262
Expected timing of satisfaction   1 year
Perpetual license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 2,727 $ 2,252
Expected timing of satisfaction 1 year 1 year
Perpetual license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 0 $ 0
Expected timing of satisfaction 1 year 1 year
Perpetual license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 0 $ 0
Expected timing of satisfaction 1 year
Perpetual license | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 0  
Expected timing of satisfaction  
Consulting    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 38,748 $ 50,148
Consulting | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation   $ 41,203
Expected timing of satisfaction   1 year
Consulting | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 34,716 $ 6,653
Expected timing of satisfaction 1 year 1 year
Consulting | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 1,604 $ 2,292
Expected timing of satisfaction 1 year 1 year
Consulting | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 2,428 $ 0
Expected timing of satisfaction 1 year
Consulting | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-04-01    
Disaggregation of Revenue [Line Items]    
Revenue remaining performance obligation $ 0  
Expected timing of satisfaction  
v3.24.1.u1
STOCK-BASED COMPENSATION - Schedule of Stock Based Compensation Expense (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]    
Total stock-based compensation before tax $ 34,781 $ 42,557
Income tax benefit (311) (672)
Cost of revenue    
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]    
Total stock-based compensation before tax 6,572 8,912
Selling and marketing    
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]    
Total stock-based compensation before tax 13,888 17,661
Research and development    
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]    
Total stock-based compensation before tax 7,646 9,060
General and administrative    
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]    
Total stock-based compensation before tax $ 6,675 $ 6,924
v3.24.1.u1
STOCK-BASED COMPENSATION - Narrative (Details)
$ in Millions
3 Months Ended
Mar. 31, 2024
USD ($)
Share-Based Payment Arrangement [Abstract]  
Unrecognized stock-based compensation expense $ 184.1
Weighted-average period of recognition of unrecognized stock-based compensation expense 1 year 9 months 18 days
v3.24.1.u1
STOCK-BASED COMPENSATION - Schedule of Stock Based Compensation Award Granted (Details)
shares in Thousands, $ in Thousands
3 Months Ended
Mar. 31, 2024
USD ($)
shares
Restricted stock units (1)  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Restricted stock units (in shares) | shares 1,239
Total Fair Value | $ $ 76,466
Restricted stock units (1) | Corporate Incentive Compensation Plan  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Employee’s target incentive compensation percentage 50.00%
Non-qualified stock options  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Non-qualified stock options (in shares) | shares 1,718
Total Fair Value | $ $ 44,377
Performance stock options  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Restricted stock units (in shares) | shares 566
Total Fair Value | $ $ 13,921
Expiration period 10 years
Performance stock options | First anniversary  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Maximum vesting percentage 25.00%
Performance stock options | Second anniversary  
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]  
Maximum vesting percentage 75.00%
v3.24.1.u1
INCOME TAXES (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Income Tax Disclosure [Abstract]    
(Benefit from) provision for income taxes $ (3,038) $ 5,249
Effective income tax rate 20.00% (34.00%)
v3.24.1.u1
(LOSS) PER SHARE (Details)
$ / shares in Units, shares in Thousands, $ in Thousands
3 Months Ended
Mar. 31, 2024
USD ($)
$ / shares
$ / derivative
shares
Mar. 31, 2023
USD ($)
$ / shares
shares
Feb. 29, 2020
$ / derivative
Basic      
Net (loss) | $ $ (12,124) $ (20,774)  
Weighted-average common shares outstanding 84,266 82,604  
(Loss) per share, basic (in dollars per share) | $ / shares $ (0.14) $ (0.25)  
Diluted      
Net (loss) | $ $ (12,124) $ (20,774)  
Weighted-average common shares outstanding, assuming dilution 84,266 82,604  
(Loss) per share, diluted (in dollars per share) | $ / shares $ (0.14) $ (0.25)  
Outstanding anti-dilutive stock options and RSUs 3,171 1,348  
Number of shares issuable upon conversion (in shares) 3,700    
Number of shares issuable upon conversion (in shares) 3,700    
Cap price (in dollars per share) | $ / derivative 196.44   196.44
v3.24.1.u1
COMMITMENTS AND CONTINGENCIES (Details) - USD ($)
3 Months Ended
Mar. 04, 2024
Sep. 15, 2022
May 09, 2022
Mar. 31, 2024
Mar. 31, 2023
Dec. 31, 2023
Sep. 29, 2022
Loss Contingencies [Line Items]              
Litigation settlement, net of recoveries       $ 32,403,000 $ 0    
Litigation settlements       35,000,000   $ 0  
Expected insurance coverage recovery       2,600,000      
Outstanding letters of credit       $ 27,300,000   $ 27,300,000  
Litigation aggregate $ 35,000,000            
Appian Corp. v. Pegasystems Inc. & Youyong Zou              
Loss Contingencies [Line Items]              
Outstanding letters of credit             $ 25,000,000
Appian Corp. v. Pegasystems Inc. & Youyong Zou | Judicial Ruling              
Loss Contingencies [Line Items]              
Loss contingency, damages awarded, value   $ 2,060,479,287          
Trade Secret Misappropriation | Appian Corp. v. Pegasystems Inc. & Youyong Zou              
Loss Contingencies [Line Items]              
Legal fees, post-judgement interest rate, percentage   6.00%          
Trade Secret Misappropriation | Appian Corp. v. Pegasystems Inc. & Youyong Zou | Judicial Ruling              
Loss Contingencies [Line Items]              
Loss contingency, damages awarded, value     $ 2,036,860,045        
Violation of the Virginia Computer Crimes Act | Appian Corp. v. Pegasystems Inc. & Youyong Zou | Judicial Ruling              
Loss Contingencies [Line Items]              
Loss contingency, damages awarded, value     $ 1.00